SurveyNOW! offers a management tool designed to instantly access, analyze, monitor and change any negative aspect of customer service. Customer satisfaction data, gathered real-time and analyzed by the facility, can provide an ongoing basis for real change in areas identified by timely customer responses. As a powerful tool for change, SurveyNOW! measures performance against the organizations defined objectives, reporting and documenting trends. This function allows administration to identify and focus on deficiencies in providing optimum service, resulting in improved long term averages.

Click Here to view our Campus Survey Solution

SurveyNOW! is a revolutionary tool designed to measure customer satisfaction, in any vertical market, in real time. Paper based surveys may be subject to a variety of biases. The time lag involved in the service and the request for feedback on that service, may contribute to low response rates. The delayed feedback associated with paper surveys additionally limits the options available for resolving the customers’ concerns or complaints. Imagine how much you could save. No more postage! No more labor to stuff and mail surveys! No more data entry! No more “questionable” results.

SurveyNOW! uses two state-of-the-art technologies to enable instant and accurate customer feedback. Survey questions are placed on any electronic device, including PDA's, tablet PCs, electronic kiosks, or on the web. The results of the survey questions are downloaded to a secure website or intranet, allowing administration to view results instantaneously. There is no software for you to maintain! The software provides drill down functionality that allows continuous analysis of the data. The source of customer dissatisfaction is immediately discernable, whether the problem originates with organizational personnel or procedure.